Return & Refund Policy

FITIGER Return & Refund Policy

Last Updated: January 13, 2026

Fitiger Life LLC (“FITIGER,” “we,” “our,” or “us”) wants you to feel confident in your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges work for purchases made on https://fitiger.net (the “Site”).

1) 120‑Day Money‑Back Guarantee/features (No‑Reason Returns)

We offer a 120‑day money‑back guarantee on eligible items purchased directly from the Site. If you are not satisfied for any reason, you may request a return within 120 days after delivery for a refund of the purchase price, subject to the eligibility criteria and exclusions below.

2) Eligibility for Returns

To be eligible for a return and refund, the following conditions generally apply:

• The purchase was made directly from the Site (fitiger.net).
• Your return request is submitted within 120 days after the carrier confirms delivery.
• You provide the order number and a return reason (a reason is not required for no‑reason returns, but it helps us improve).
• The product is returned in reasonably good condition, with all included components (e.g., masks/accessories) and original packaging where practical.

Additional eligibility situations:

• Damaged in transit: If your order arrives damaged, contact us as soon as possible and include photos of the box and item(s).
• Wrong item: If we shipped the wrong product, contact us and include photos of what you received.
• Defective product: If you believe a product has a manufacturer defect, contact us with details and photos/video where available.

3) Items Not Eligible for Return

For safety and hygiene reasons, certain items may not be eligible for return or may only be eligible under limited circumstances (such as a verified manufacturing defect). This includes, for example:

• Products that have been used in an emergency or show signs of use, contamination, or wear.
• Single‑use or hygiene‑sensitive components (e.g., masks, airway contact components) that have been opened or used.
• Items that have been intentionally damaged, modified, disassembled, or used contrary to the instructions for use.
• Final‑sale or clearance items clearly marked as non‑returnable at checkout (if applicable).
• Gift cards (if applicable).

If you used your FITIGER device in a real choking emergency, please contact us—depending on the circumstances we may offer support such as a replacement program as described on the Site.

4) How to Start a Return (Return Authorization Required)

To initiate a return, email us at info@fitiger.net (or use the Site contact form) with:

• Your order number
• The item(s) you want to return
• Your shipping address and email/phone number
• If the item is damaged/defective/wrong: photos (and video if helpful) for faster processing

If your return request is approved, we will provide return instructions and, where applicable, a return authorization (RMA). Please do not send returns without authorization; unauthorized returns may be refused or delayed.

5) Return Shipping Costs

Return shipping responsibility depends on the reason for return:

• Our error (wrong item shipped) or transit damage attributable to shipping: we will typically cover return shipping or provide a prepaid label.
• Verified manufacturer defect (as determined by our support team): we will typically cover return shipping or offer a replacement without return where appropriate.
• No‑reason returns (changed mind / not needed): you are responsible for return shipping unless we explicitly state otherwise in writing.

We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

6) Refund Processing

After we receive and inspect the returned item(s), we will notify you of approval or rejection of your refund. If approved, refunds are issued to the original payment method.

• Processing time: typically within 7–10 business days after the return is received and inspected.
• Bank posting time: your financial institution may take additional time to post the credit.
• Refund amount: generally the purchase price of the returned item(s). Original shipping fees are non‑refundable unless required by law or the return is due to our error.

7) Exchanges / Replacements

If you prefer an exchange or replacement instead of a refund, let us know when you contact support. For damaged, defective, or wrong items, we may offer a replacement at no additional cost, subject to availability.

8) Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it. Initiating a chargeback with your payment provider may delay resolution and can prevent us from issuing a refund while the dispute is pending.

9) Contact Information

Fitiger Life LLC

1037 S Claremont St, San Mateo, CA 94402, USA

Email: info@fitiger.net

Website: https://fitiger.net

This Policy is part of and incorporated into our Terms of Service. We may update this Policy from time to time by posting a revised version on the Site with an updated “Last Updated” date.